Refund Policy

1. Introduction

At Nourish Well Coach, we are committed to providing quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our website.

2. Eligibility for Refunds

Refund requests must be submitted within 7 days of the original purchase or service booking, in line with UAE consumer protection regulations.
To be eligible for a refund, the service or product must not have been fully availed or consumed. Refunds are not available for services that have already been delivered or completed.
For digital products or downloadable content, refunds will only be issued if the product is proven to be defective or not as described.

3. Conditions for Refunds

Refunds may be granted under the following circumstances:

The service or product was not delivered as described or was unavailable.
There was a technical error or double payment.
The customer cancels a service booking within the specified cancellation period, as detailed at the time of booking.
The product is defective, not as described, or does not meet agreed specifications and cannot be replaced or repaired.

Refunds will not be granted if:

The service has already been provided or fully consumed.
The request is made after the 7-day window, unless otherwise required by law.
The customer fails to provide sufficient proof of purchase or eligibility.

4. Refund Process

To request a refund, please contact us at support@nourishwellcoach.com with your order details and reason for the request.
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within [7–14] business days, depending on your bank or payment provider.

5. Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

For partially used services, the refund amount will be calculated based on the unused portion.
For bundled services or packages, refunds will be prorated according to the services already delivered.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For any questions about this Refund Policy or to request a refund, please contact:
Email: support@nourishwellcoach.com
Phone: +971506003885